Shipping Policy

Effective Date: 15 July 2026

At A4 Paper, we aim to process and dispatch all orders promptly to ensure reliable delivery throughout the United Kingdom.

Order Processing

Orders are typically processed within 1–2 working days after payment has been received and cleared.

Orders placed on weekends or public holidays will be processed on the next working day.

Delivery

We currently deliver to addresses within the United Kingdom.

Estimated delivery times are:

• Standard Delivery: 2–5 working days

• Express Delivery: 1–2 working days (where selected at checkout)

Delivery times are estimates only and may vary due to courier delays, adverse weather conditions or other circumstances beyond our control.

Shipping Charges

Delivery charges are calculated during the ordering process and will be displayed before payment is completed.

Any promotional offers for free delivery will be clearly stated on our website at the time of purchase.

Order Tracking

Where available, tracking information will be provided once your order has been dispatched, allowing you to monitor the progress of your delivery.

Delivery Address

Please ensure that your delivery address is accurate and complete before placing your order.

We cannot accept responsibility for delays or additional charges resulting from incorrect or incomplete delivery information supplied by the customer.

Failed Deliveries

If a delivery cannot be completed due to an incorrect address, failed delivery attempts or the parcel not being collected from the courier, additional delivery charges may apply before the order can be resent.

Damaged or Missing Deliveries

If your order arrives damaged or appears to be missing items, please contact us within 48 hours of delivery.

Where possible, please include:

• Your order number

• A description of the issue

• Photographs of the packaging and any damaged items

We will investigate the matter and work to resolve it as quickly as possible.

Delivery Delays

While we strive to meet all estimated delivery times, delays may occasionally occur due to circumstances outside our control, including courier service disruptions, severe weather or peak seasonal demand.

We appreciate your patience should any unexpected delays arise.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer service team using the details provided on our Contact page. Please include your order number with all enquiries to help us assist you efficiently.